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Help

Short answers to the things people ask.

Everything here is how the app works today. Anything not answered: hello@travlyo.com.

New to Travlyo? See how it works in six steps.

Planning a trip

How do I start a trip?+

Trips → New trip: pick the city, the dates and who is going. If we have a guide for the city (100+ cities), you can fill the days from it in one tap — a morning, afternoon and evening per day, with places, times and what they cost. Or start empty and add stops yourself.

What is "Fill Day N with a ready-made plan"?+

An open day in the Plan tab offers the guide's template days for your city, grouped by style. One tap adds up to four stops at sensible times; places already in your trip are skipped, so using the same plan twice adds the next four.

Can I move stops around?+

Yes. Every stop has a menu: Edit (name, kind, day, times, address, cost, notes), Move up / Move down within the day (the stop trades its time slot with its neighbour), Move to another day, Mark visited, Skip, Remove.

What does the Discover tab show?+

Places from our guide for your city that are not in your plan yet — must-sees and hidden gems first, with a tip, rating, time and cost — and the guide's Know before you go cards. Adding one to a day is one tap. It costs nothing.

Where does the weather come from?+

The day header shows a forecast for trip days within the next 16 days, from Open-Meteo, a free public service. Past days and days further out show nothing.

On the road

What is Trip readiness and "What to book ahead"?+

Readiness counts the basics: dates, a stay, how you get there, a plan for every day. "What to book ahead" lists what usually needs booking in advance — open nights, missing travel, timed-entry sights, popular restaurants — so nothing surprises you on the day.

How does Travlyo earn money?+

Travlyo is free to start and sells no ads and no data. Some links to partners — Expedia, Hostelworld, Skyscanner, Omio, Rentalcars, GetYourGuide, Viator, OpenTable and Ticketmaster — are affiliate links: if you book through one, the partner pays Travlyo a small commission. It never changes the price you pay, it never changes what we suggest (places come from our guides and your own plan), and we say so next to every group of partner links. Paid plans and credits are the other way we earn.

How do Bookings work?+

The Bookings tab keeps every reservation in lanes — Travel, Stays, Dining, Activities — with check-in and check-out for stays and a nights strip so you can see gaps. What Roam picked for you (flights, a stay) is planned, not booked: book it on the partner site, then open it here and tap “I booked it”. Partner links (Expedia, Hostelworld, Skyscanner, Omio, GetYourGuide, Viator) open the booking sites; if a link earns Travlyo a commission it never costs you more.

Can I put the trip in my calendar?+

Yes. On the trip, tap Whole trip, then tap it again to see the month calendar. Add to my calendar downloads an .ics file with one all-day event per trip day, including that day's stops. Apple, Google and Outlook all open it.

Does it work offline?+

Yes, for reading. The trip you are on (under way, or the next to start) is saved on your device on every plan: every day and tab, Bookings, Money, Lists, the map. Explorer and Nomad keep every upcoming trip offline, so a plane, a metro or no roaming never leaves you without the plan. Settings → Preferences → Offline shows what is saved and has Sync now. Changes need a connection; there is no offline editing yet.

What is the Packing tab?+

A list built from your trip — the nights, the forecast, and the kinds of stops (a beach adds swimwear, a hike adds proper shoes, a fancy dinner adds one smart outfit). Tick things off as you pack; ticks are saved. "Tailor it to my plan" asks the assistant for the specific extras this plan calls for and costs one credit.

Money

How does the budget work?+

Set a target for the whole trip in the Expenses tab (or we estimate one from per-person-per-day × people × days). Expenses you add count against it, and the page says plainly how much is left or how far over you are.

What is free and what costs money?+

Planning is free: guides, stops, bookings, notes, expenses, the map, packing, sharing, offline. Paid plans add more Roam answers a day (5 on Free, 40 on Explorer, 100 on Nomad), more AI credits a month, Google photos for the places you add (the Free plan pictures them from our guides and Wikipedia, so a few restaurants show an icon instead), and live searches for places beyond our guides (the Free plan searches the guides and the map). Explorer is 4.99 a month, Nomad 8.99; both have a 7-day free trial. Prices in USD.

What are AI credits?+

Credits pay for the things Roam writes or looks up: a whole trip written by Roam costs 5, a trip story 2, a day story 1, tailoring a packing list 1, typical flights for a route 1, live fares 3. You get 30 a month on Free, 600 on Explorer and 1500 on Nomad; the cost is on the button before you tap. A credit is only used when the feature delivers — a failure charges nothing. Packs you buy never expire.

What are live flight fares?+

On a paid plan, Find flights can fetch live Google Flights fares for your route and date (3 credits). A route anyone searched in the last six hours opens free. From plan credits you get 10 live searches a day and 30 a month on Explorer, 25 and 75 on Nomad; credits you bought keep searching with no limit. Typical times and prices, and airline schedules, are estimates: the fare you pay is the one on the airline or Skyscanner page.

How do I cancel or change my plan?+

Settings → Plan & usage → Manage billing opens your Stripe portal, where you can change, cancel or update the card. Cancelling stops the next charge; the plan runs to the end of the period you paid for.

Sharing and people

Can I share a trip?+

Share on the trip gives a read-only link to the whole trip or to one day: the places and times, never your dates, stays, flights, notes or expenses. Anyone with the link can read it; turn it off from the same menu whenever you like. Sharing the finished trip as a public story is separate and free (Stories).

Who is "Who's coming"?+

The people travelling with you, by first name — shown on the trip and used for the head count. They do not get an account or access. To let them see the plan, send a read-only link from Share; to plan together, Share → Invite a buddy emails one person an invite that works only for that address, for 14 days — they then add stops and notes with you.

What is Roam?+

The assistant behind the sparkle button. On the home screen it plans a new trip from a sentence: it asks only for what is missing, shows one card with the dates, who is coming, travel there and back and a place to stay already picked (all changeable, none of it booked), and writes the days only when you tap. On a trip it answers questions and proposes changes ("move dinner to Friday") that apply only when you tap Apply. Prices, opening hours and journey times it mentions are estimates — check the ones that matter before you go. It only talks about travel, keeps things PG-13, and never asks for or stores personal details such as passport or card numbers.

Your account and data

How do I sign in?+

With Google, with an emailed link (no password needed), or with a password if you set one (Settings → Preferences → Signing in). Forgot it? The sign-in page emails you a link to set a new one.

Is my data safe?+

Your trips are stored on Supabase behind row-level security, so only you can read them; everything travels over TLS. We do not sell data and there are no ads. The Privacy page lists exactly what we keep and who processes it.

Can I take my data with me or delete it?+

Settings → Your data: Download my data gives you a JSON file of your account and trips. Close my account deletes your trips, notes, expenses and the account itself; it cannot be undone.

Where do the place photos come from?+

Places in our city guides carry their own photo (Wikipedia and Wikimedia Commons, credited). Places you add get a Google photo on a paid plan; on the Free plan they are pictured from the guides and Wikipedia, so a hotel or restaurant may show an icon instead. Trip covers come from Unsplash, with the photographer credited.

Why does a stop have no map pin, or the wrong place?+

A place is pinned only when we can confirm where it is — our guide, OpenStreetMap or Google, always within the trip's city. A name we cannot confirm stays on the plan without a pin: open it and set the address, or add it again from the map. If a pin or photo looks wrong, Edit the stop and pick the right place; tell us at hello@travlyo.com and we fix the guide.

See also Pricing, Terms and Privacy.